FAQ
Below you’ll find answers to the most common questions regarding our policies, orders, and your experience with LOQUOR. For full details, please refer to the corresponding policy pages.
Privacy & Data
What personal information does LOQUOR collect?
We collect information necessary to operate our store, process orders, and provide our Services. This includes contact details, payment information, account data, and technical data. Full details are available in our Privacy Policy.
How is my personal data used?
Your data is used to process orders, provide customer support, improve our Services, ensure security, and comply with legal obligations, as described in our Privacy Policy.
Do you share my information with third parties?
We may share data with Shopify, service providers, and authorities when required by law. Details are outlined in our Privacy Policy.
Returns & Refunds
Can I return an item?
Yes. Return requests must be made within 7 days of receiving your order, in accordance with our Returns & Refunds Policy.
What condition must returned items be in?
Items must be unused, unwashed, undamaged, and in new condition to be eligible for return.
How do refunds work?
Approved refunds are processed to the original payment method and in the original purchase currency, as detailed in our Returns & Refunds Policy.
What if my item arrives damaged or defective?
You must contact us within 7 days of delivery. When possible, we prioritize replacing the item before issuing a refund.
Orders & Contact
How do I contact LOQUOR?
You can reach us at info@loquorwear.com. Contact details are available on our Contact page.
How long does it take to receive a reply?
We aim to respond within a reasonable timeframe, depending on the nature of your request. Response times may vary during peak periods.
Legal & Policies
Which policies apply to my purchase?
Your use of the website and any purchase made through it are governed by our Privacy Policy, Returns & Refunds Policy, and applicable Terms.
Can LOQUOR update its policies?
Yes. Our policies may be updated periodically. The most recent versions will always be available on this website.
If you need clarification beyond what’s covered here, please contact us directly.